Refund Policy

1. When a Refund May Be Issued

A refund may be provided in the following situations:

The ordered product is out of stock or unavailable and we are unable to fulfill the order.

Gamerz TopUp is unable to deliver the purchased product due to an issue on our side.

The customer requests cancellation before the order has been processed, where cancellation is possible.

A technical or system error results in payment being received without the order being successfully fulfilled.

2. Refund Method

All approved refunds will be returned exclusively to the customer's Gamerz TopUp website wallet.

The refunded amount will be credited to the wallet associated with the customer's Gamerz TopUp account and can be used for future purchases on our website.

Cash refunds, bank transfers, bKash/Nagad/Rocket refunds, or refunds to the customer's original payment method are not available under this policy.

Once the refund has been credited to the customer's Gamerz TopUp wallet, the refund will be considered completed.

3. Customer Cancellation

If a customer changes their mind or no longer wants the product, they may request cancellation only if the order has not yet been processed or delivered.

If the cancellation is approved, the applicable amount will be credited to the customer's Gamerz TopUp wallet.

Once a digital product has been delivered, redeemed, activated, or processed, cancellation or refund requests may not be accepted.

4. Digital Products

Because our products are digital, orders that have already been delivered, activated, redeemed, or successfully processed are generally non-refundable.

Customers are responsible for providing correct information, including account details, Player ID, UID, server/region, email address, or any other information required to complete an order.

Gamerz TopUp will not be responsible for losses caused by incorrect information provided by the customer.

5. Out-of-Stock Orders

If a customer places an order for a product that subsequently becomes unavailable or goes out of stock, Gamerz TopUp may cancel the order.

In such cases, the eligible amount will be credited to the customer's Gamerz TopUp wallet so that the customer can use it for another purchase.

6. Refund Processing Time

Approved refunds will normally be credited to the customer's Gamerz TopUp wallet after the refund has been reviewed and approved.

Processing time may vary depending on the order and the circumstances surrounding the refund request.

7. Contact Us

If you have a question regarding an order or believe you are eligible for a refund, please contact Gamerz TopUp Customer Support with your order information.

Please provide your Order ID and relevant details so that our support team can review the request.